Yeah monk, thier phone system sucks, and the guy helping me could barely speak english. Luckily they E-mailed me the RMA cause I had it all wrong from what he gave me on the phone, and I kept saying "what was that I didnt understand you". I shipped it regular ground, so from the day I shipped it to the day I recieved my new card was 3 weeks. Thats pretty good turn around time.
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