Battlefield Nation Forums - View Single Post - RE : Install Shield problem

SHIELD-Nick Fury · 08-17-2003, 05:52 PM

Got the game installed.

WITH NO HELP FROM EA.

To do this I unistalled the SWOWWII demo and had no problems. I am not sure if this is what was causeing the install problem. But I got it up and running.

Also, Windows XP has a problem with SAFEDISK encryption there is a patch for this.

http://www.microsoft.com/downloads/d...E-1DF707D7A2E9

A word on excryption. Was it not too long ago Phillips stated that if ANY encryption was added to a CD disc that situations such as this would occur? That the name Compact Disc COULD NOT be used because the encryption changes the format.

NOW,

The quite IMPERSONAL response I got from EA.

Here it is:

Do you have another CD rom/DVD/CD-RW Drive on your computer? If so I'd recommend trying to run it from there. Do you have any Virtual CD rom drives running, such as "Daemon Tools" or "Phantom CD"? These programs will emulate a CD rom drive and will confuse the game because it will look to this drive instead of your physical CD rom drive.

If your having trouble with the Installation of the game, you could also try copying the contents of the disk into a folder on your hard drive and try installing from there. Insert the CD into the CD rom. Exit the startup menu when it comes up. Double click "My Computer", then right click on the CD-ROM drive with the game CD in it and select "Explore". Hold the "CTRL" key and then hit "A". That should select all the files. Then hold "CTRL" and hit "C". This will not look like it does much, but it's preparing to copy the files. Then close that folder and go to your desktop. Right click on any blank space, and Select "New", then "Folder". Name the folder "Game files".

Then Double click that folder, and hit "CTRL" and "V". This will begin coping the files from the CD. If the game has more then one CD rom disk, create separate folders for each CD. Once it's complete, remove the CD from your CD rom drive, and double click the setup.exe from the folder you just created.

If the trouble persists, follow the steps appropriate for your operating system. Try them in order and try the game after completing each step. If the trouble continues, proceed to the next step:

Windows 95/98/ME

Step 1
====================================
Download the latest version of DCOM at: http://www.microsoft.com/com/dcom/dcom98/download.asp

Install the downloaded file afterwards, then restart your computer.

Try adjusting the Supplemental Cache for your CDROM drive:
1. Press the right mouse button on the "My Computer" icon from your Desktop.
2. Select "Properties" from the menu that appears.
3. Select the "Performance" tab from the "System Properties" window.
4. Select the "File System..." button.
5. Select the "CD-ROM"" tab from the "" File System Properties"" window.
6. "Supplemental Cache Size:" should be is set to "Large".
7. "Optimize Access Pattern for:" should be set to "Quad-speed or higher".
Note: If these settings are already correct, try lowering the "Supplemental Cache Size".

Step 2
====================================
Try setting the CD's drive letter to the first letter after the last hard drive.
- Right click on the 'My Computer' icon and select 'Properties'
- Click on the 'Device Manager' tab.
- Click the plus sign next to CDROM then double-click on the CDROM drive name.
- Click the 'Settings' tab.
- At the bottom set the 'Start Drive Letter' and 'End Drive Letter' to the first letter that is available.
- If another device (such as a Zip drive) is already set to this letter you will need to follow the same steps to set it to a higher letter.
- Click 'Ok' and 'Close' then restart the computer.

Step 3
====================================
If changing the drive lettering does not resolve the trouble, try checking 'Sync Data Transfer' and uncheck 'DMA' (Direct Memory Access) options under the CDROM properties.

***IMPORTANT*** - Do not take this step under Windows XP or 2000

To do this, follow these steps:
- Right click on the 'My Computer' icon and select 'Properties'
- Click on the 'Device Manager' tab.
- Click the plus sign next to CDROM then double-click on the CDROM drive name.
- Click the 'Settings' tab.
- In the Options box check the box for 'Sync Data Transfer'
- In the same Options box uncheck the box for 'DMA'
- Click 'Ok' on the CDROM properties window then 'Close' on the System Properties window.
- Restart the computer.

Windows 2000/XP

Step 1
====================================
There have been some known issues with CD ROMs reading Safedisk Correctly for Windows XP. You can try this Safedisk Patch and it should resolve your issue:

http://www.microsoft.com/downloads/d...E-1DF707D7A2E9

Step 2
====================================
Try setting the CD's drive letter to the first letter after the last hard drive.
- Right click on the 'My Computer' icon and select 'Manage'
- Click 'Disk Management' in the left pane
- Right click on the CD-ROM and select "Change Drive Letter and Paths..."
- Highlight the drive letter in the list and click 'Remove' then click 'Yes' to confirm
- Next, right click on the CD-ROM and again select "Change Drive Letter and Paths..."
- Click 'Add' and select the lowest possible letter then click 'Ok'

Step 3
====================================
With Windows XP, You will also want to assure that compatibility mode is NOT enabled for the setup program. To do this, follow these steps:

1. Put the game cd in the CD-ROM drive. Exit the autorun menu screen.
2. Double-click on the My Computer icon on your desktop.
3. Right-click your mouse on the cd-rom drive icon. Select explore from the menu that shows up.
4. Explore the cd and find the file SETUP.EXE
5. Once found, Right-click your mouse on the setup.exe icon and select properties from the menu that shows up.
6. In the properties screen, select the compatibility tab at the top.
7. Uncheck the box for "run this program in compatibility mode for".
8. Apply the settings, then hit the OK button.
9. Double-click on SETUP.EXE to start the install program.

If these steps fail, see if you can try to install the disk on another computer to verify the integrity of the disk itself. If setup fails on another system, or you do not have access to another system to try this on, you will want to contact our Warranty department for a replacement disk.

For returns after the 90-day warranty period - Please return the product along with a check or money order for $7.50 made payable to Electronic Arts, and a brief description of the difficulty you are experiencing including your name, address, and phone number to the address below. We strongly recommend that you send your product using a delivery method that is traceable.

Electronic Arts Customer Warranty
PO Box 9025
Redwood City, CA 94063-9025

warranty@ea.com

Auto-Response (Box Ivan B.) 08/16/2003 04:20 PM
Title: BF1942 (PC) INSTALL - InstallShield Troubleshooting
Link: http://eatech.custhelp.com/cgi-bin/e...ted=1031950222

Title: BF1942 (PC) INSTALL - "Installation Support File Cannot Be Installed"
Link: http://eatech.custhelp.com/cgi-bin/e...ted=1031948548

Title: BF1942 (PC) INSTALL - CRC Error "file does not match the cab file"
Link: http://eatech.custhelp.com/cgi-bin/e...ted=1031948155

Title: BF1942 (PC) INSTALL - Game CD doesn't Autorun
Link: http://eatech.custhelp.com/cgi-bin/e...ted=1031096333

Title: BF1942 (PC) GENERAL - Troubles with Multiplayer Demo
Link: http://eatech.custhelp.com/cgi-bin/e...ted=1029528054

08-17-2003, 05:52 PM	#3 (permalink)
SHIELD-Nick Fury Private Join Date: Aug 2003 Posts: 2	Installed Finally. Then I recieve this IMPERSONAL response Got the game installed. WITH NO HELP FROM EA. To do this I unistalled the SWOWWII demo and had no problems. I am not sure if this is what was causeing the install problem. But I got it up and running. Also, Windows XP has a problem with SAFEDISK encryption there is a patch for this. http://www.microsoft.com/downloads/d...E-1DF707D7A2E9 A word on excryption. Was it not too long ago Phillips stated that if ANY encryption was added to a CD disc that situations such as this would occur? That the name Compact Disc COULD NOT be used because the encryption changes the format. NOW, The quite IMPERSONAL response I got from EA. Here it is: Do you have another CD rom/DVD/CD-RW Drive on your computer? If so I'd recommend trying to run it from there. Do you have any Virtual CD rom drives running, such as "Daemon Tools" or "Phantom CD"? These programs will emulate a CD rom drive and will confuse the game because it will look to this drive instead of your physical CD rom drive. If your having trouble with the Installation of the game, you could also try copying the contents of the disk into a folder on your hard drive and try installing from there. Insert the CD into the CD rom. Exit the startup menu when it comes up. Double click "My Computer", then right click on the CD-ROM drive with the game CD in it and select "Explore". Hold the "CTRL" key and then hit "A". That should select all the files. Then hold "CTRL" and hit "C". This will not look like it does much, but it's preparing to copy the files. Then close that folder and go to your desktop. Right click on any blank space, and Select "New", then "Folder". Name the folder "Game files". Then Double click that folder, and hit "CTRL" and "V". This will begin coping the files from the CD. If the game has more then one CD rom disk, create separate folders for each CD. Once it's complete, remove the CD from your CD rom drive, and double click the setup.exe from the folder you just created. If the trouble persists, follow the steps appropriate for your operating system. Try them in order and try the game after completing each step. If the trouble continues, proceed to the next step: Windows 95/98/ME Step 1 ==================================== Download the latest version of DCOM at: http://www.microsoft.com/com/dcom/dcom98/download.asp Install the downloaded file afterwards, then restart your computer. Try adjusting the Supplemental Cache for your CDROM drive: 1. Press the right mouse button on the "My Computer" icon from your Desktop. 2. Select "Properties" from the menu that appears. 3. Select the "Performance" tab from the "System Properties" window. 4. Select the "File System..." button. 5. Select the "CD-ROM"" tab from the "" File System Properties"" window. 6. "Supplemental Cache Size:" should be is set to "Large". 7. "Optimize Access Pattern for:" should be set to "Quad-speed or higher". Note: If these settings are already correct, try lowering the "Supplemental Cache Size". Step 2 ==================================== Try setting the CD's drive letter to the first letter after the last hard drive. - Right click on the 'My Computer' icon and select 'Properties' - Click on the 'Device Manager' tab. - Click the plus sign next to CDROM then double-click on the CDROM drive name. - Click the 'Settings' tab. - At the bottom set the 'Start Drive Letter' and 'End Drive Letter' to the first letter that is available. - If another device (such as a Zip drive) is already set to this letter you will need to follow the same steps to set it to a higher letter. - Click 'Ok' and 'Close' then restart the computer. Step 3 ==================================== If changing the drive lettering does not resolve the trouble, try checking 'Sync Data Transfer' and uncheck 'DMA' (Direct Memory Access) options under the CDROM properties. *IMPORTANT* - Do not take this step under Windows XP or 2000 To do this, follow these steps: - Right click on the 'My Computer' icon and select 'Properties' - Click on the 'Device Manager' tab. - Click the plus sign next to CDROM then double-click on the CDROM drive name. - Click the 'Settings' tab. - In the Options box check the box for 'Sync Data Transfer' - In the same Options box uncheck the box for 'DMA' - Click 'Ok' on the CDROM properties window then 'Close' on the System Properties window. - Restart the computer. Windows 2000/XP Step 1 ==================================== There have been some known issues with CD ROMs reading Safedisk Correctly for Windows XP. You can try this Safedisk Patch and it should resolve your issue: http://www.microsoft.com/downloads/d...E-1DF707D7A2E9 Step 2 ==================================== Try setting the CD's drive letter to the first letter after the last hard drive. - Right click on the 'My Computer' icon and select 'Manage' - Click 'Disk Management' in the left pane - Right click on the CD-ROM and select "Change Drive Letter and Paths..." - Highlight the drive letter in the list and click 'Remove' then click 'Yes' to confirm - Next, right click on the CD-ROM and again select "Change Drive Letter and Paths..." - Click 'Add' and select the lowest possible letter then click 'Ok' Step 3 ==================================== With Windows XP, You will also want to assure that compatibility mode is NOT enabled for the setup program. To do this, follow these steps: 1. Put the game cd in the CD-ROM drive. Exit the autorun menu screen. 2. Double-click on the My Computer icon on your desktop. 3. Right-click your mouse on the cd-rom drive icon. Select explore from the menu that shows up. 4. Explore the cd and find the file SETUP.EXE 5. Once found, Right-click your mouse on the setup.exe icon and select properties from the menu that shows up. 6. In the properties screen, select the compatibility tab at the top. 7. Uncheck the box for "run this program in compatibility mode for". 8. Apply the settings, then hit the OK button. 9. Double-click on SETUP.EXE to start the install program. If these steps fail, see if you can try to install the disk on another computer to verify the integrity of the disk itself. If setup fails on another system, or you do not have access to another system to try this on, you will want to contact our Warranty department for a replacement disk. For returns after the 90-day warranty period - Please return the product along with a check or money order for $7.50 made payable to Electronic Arts, and a brief description of the difficulty you are experiencing including your name, address, and phone number to the address below. We strongly recommend that you send your product using a delivery method that is traceable. Electronic Arts Customer Warranty PO Box 9025 Redwood City, CA 94063-9025 warranty@ea.com Auto-Response (Box Ivan B.) 08/16/2003 04:20 PM Title: BF1942 (PC) INSTALL - InstallShield Troubleshooting Link: http://eatech.custhelp.com/cgi-bin/e...ted=1031950222 Title: BF1942 (PC) INSTALL - "Installation Support File Cannot Be Installed" Link: http://eatech.custhelp.com/cgi-bin/e...ted=1031948548 Title: BF1942 (PC) INSTALL - CRC Error "file does not match the cab file" Link: http://eatech.custhelp.com/cgi-bin/e...ted=1031948155 Title: BF1942 (PC) INSTALL - Game CD doesn't Autorun Link: http://eatech.custhelp.com/cgi-bin/e...ted=1031096333 Title: BF1942 (PC) GENERAL - Troubles with Multiplayer Demo Link: http://eatech.custhelp.com/cgi-bin/e...ted=1029528054